Help Desk specialist – German language

Detalji Oglasa

Opis Oglasa

Help Desk Specialist works in a very dynamic, multilingual and customer-oriented business environment. HDA’s first responsibility is to run the first-class technical support with the end user requiring attention. Using known solutions documented in the knowledge bases, the HDA works with customers to solve technical problems remotely, which can be procedures, software, hardware or operational.

Key Areas of Responsibility:

Positions primary responsibility will be to ensure that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement’s (SLA’s) and customer satisfaction; Troubleshoots undocumented problems.
Allocates work load, trains new employees, and provides feedback for improvement; Acts as team leader on large, critical geographic territories, requiring the highest level of skills and experience to meet critical SLA’s
Position requires understanding of Managed Service Centre operations and solid understanding of all MSC support tools
Position responsible for understanding of the end to end processes that underpin quality customer service; Conduct service audits
Candidate profile and qualifications:

Fluently in speaking and writing of German and English language
Advanced knowledge level of Microsoft Windows
Excellent communication skills at all levels including excellent listening skills
Possess strong customer service skills and be able to work in a dynamic team environment
Advanced problem solving and troubleshooting skills
Ability to work a flexible schedule (evenings/weekends); Ability to work in a multitask fast paced environment
Not convicted or in a process of conviction
We are offering:

Long term employment opportunity for best performing candidates
Performing services for a multinational company
Dynamic and responsible position
Chance for a professional and personal development
Advancement opportunity
Paid training